SHIPPING POLICY

SHIPPING POLICY
Last updated: April 2, 2024

Delivery Times

For worldwide orders, processing may take 7–15 business days (excluding Saturdays, Sundays, and holidays). Once your order has shipped, you'll receive an email with tracking information.

Please note: while we make every effort to deliver within the estimated timeframe, actual delivery dates may be affected by flight schedules, customs clearance, weather conditions, and other external factors. For the most accurate updates, please refer to your tracking link.

Shipping Address Accuracy

To ensure timely delivery, it's the customer's responsibility to provide a complete and accurate shipping address at checkout, including:

  • Correct abbreviations
  • Accurate street numbers
  • Building or apartment numbers
  • Any necessary route or delivery information

Insufficient or Incorrect Address

Please double-check your address details before finalizing your order. We cannot be held responsible for:

  • Lost, misplaced, or incorrectly delivered shipments due to incorrect or incomplete address information entered at checkout
  • Refused deliveries or failed delivery attempts when the address provided was accurate and delivery was attempted as scheduled
  • Refunds or free reshipment once a return process has begun, as this falls outside our after-sales service policy
  • Additional shipping fees for re-delivery requests (where available), which are the customer's responsibility

⚠️ Shipping to Israel

Due to regional shipping restrictions, direct home delivery in Israel is often not possible. Orders shipped to Israel are typically delivered to a designated pickup point instead. Customers will be notified once their package is ready for collection — we kindly ask customers in Israel to track their parcel and arrange pickup promptly to avoid delays or returns.

Out-of-Stock Items

If an item in your order becomes unavailable, we'll notify you by email as soon as possible. If we don't anticipate restocking it, the item will be canceled from your order — and if you paid by credit card, you will not be charged for the canceled item, including any associated taxes or shipping fees.

For any questions, contact us at support@apexpul.com.