REFUND POLICY

1. ORDER CANCELLATION
If your order has been paid and you need to change or cancel it, please contact us within 24 hours. Once the packaging process has started, we can no longer cancel it.

2. RETURNS
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unboxed or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@apexpul.com. If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Please Note: The return address is not the same as the one printed on your shipping label. Do not send items back without first contacting us and receiving the correct return address. Unauthorized returns will not be accepted.

Damages & Issues
Please inspect your order upon delivery and contact us within 3 days if your item is defective, damaged, or if you received the wrong item. Photo and video proof of the damage is required. Claims submitted after 3 days of delivery, or without photo proof, will not be accepted.

Exceptions / Non-Returnable Items
Certain items cannot be returned, including perishable goods, custom or personalized products, and personal care items. We also do not accept returns on sale items or gift cards.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union — 14-Day Cooling Off Period
If your order is shipped into the European Union, you have the right to cancel or return it within 14 days for any reason. Your item must be in the same condition as received — unworn or unused, with tags, and in its original packaging. Receipt or proof of purchase required.

3. REFUNDS
We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved, contact us at support@apexpul.com.