REFUND POLICY

REFUND POLICY

Effective Date: January 1, 2025

1. ORDER CANCELLATION

If your order has been paid and you need to change or cancel it, please contact us within 24 hours of placing your order. Once the packaging and fulfillment process has started, we are no longer able to cancel or modify your order.

2. RETURNS

We offer a 60-day return policy on all APEXPUL™ CoreForce Ultra orders. This means you have 60 days from the date you receive your item to request a return.

Eligibility Requirements

To be eligible for a return, your item must be:

  • In the same condition as received — unboxed or unused, with tags attached
  • In its original packaging
  • Accompanied by a receipt or proof of purchase

How to Start a Return

To initiate a return, contact us at support@apexpul.com. If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package.

⚠️ Items sent back without first requesting a return will not be accepted.

⚠️ Please note: The return address is not the same as the address printed on your original shipping label. Do not send items back without first contacting us and receiving the correct return address. Unauthorized returns will not be accepted.

Damages & Issues

Please inspect your order upon delivery and contact us within 3 days if your item is defective, damaged, or if you received the wrong item. Photo and video proof of the damage is required. Claims submitted after 3 days of delivery, or without photo proof, will not be accepted.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods
  • Custom or personalized products
  • Personal care items
  • Sale items
  • Gift cards

Exchanges

The fastest way to get the item you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

European Union — 14-Day Cooling Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. Your item must be in the same condition as received — unworn or unused, with tags, and in its original packaging. Receipt or proof of purchase is required.

3. REFUNDS

Once we have received and inspected your return, we will notify you of the approval status. If approved, your refund will be automatically processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at:

📧 support@apexpul.com

APEXPUL™ — GOATS PC LLC 1500 N Grant St, Denver, CO 80203, United States apexpul.com